Service

Managed Services

We run what we build — with on-call, SLOs, and quarterly reviews.

Overview

What it is.

For clients who want outcomes, not just artefacts, we operate the systems we build. Our managed services practice runs production systems with on-call coverage, SLO tracking, and quarterly reliability reviews.

You get a senior team operating your platform as if it were our own — because we have skin in the game.

Benefits

What you get.

✓
24/7 follow-the-sun on-call across three time zones
✓
SLO-based engagement model with shared risk
✓
Quarterly reliability reviews with executive reports
✓
Same engineers who built the system operating it

Process

How we run it.

01
Transition from build to operate with a 30-day overlap
02
SLO definition with the product team
03
Runbook handoff and on-call rotation setup
04
Quarterly reviews with reliability and roadmap updates

Deliverables

What you walk away with.

Deliverable
24/7 on-call coverage with named engineers
Deliverable
SLO dashboards with monthly reporting
Deliverable
Quarterly reliability reviews
Deliverable
Incident postmortems with action items

FAQ

Common questions.

How do you staff engagements?

Every Aightifier on your engagement has 6+ years of production experience. We don't use staff augmentation, junior developers, or offshore teams. Each engagement is staffed by 2-6 senior engineers with a dedicated engagement lead, and we add specialists as the work demands.

What does pricing look like?

We charge a flat monthly fee tied to the team size and engagement length. Typical engagements start at $45k/month for a two-engineer pod and scale based on scope. Pricing is benchmarked against top-tier consultancies and reviewed annually. We share OKRs and back them with skin in the game.

How long is a typical engagement?

Our average engagement is 28 months. The shortest engagements we accept are two-week paid pilots, and the longest client relationships have spanned seven years. We optimise for continuity, not headcount, which is why retention is our primary metric.

Do you sign NDAs and DPAs?

Yes. We sign mutual NDAs before discovery calls and execute enterprise DPAs as part of contracting. For regulated clients (HIPAA, GDPR, CCPA), we will work with your legal team to align on data residency, sub-processor lists, and breach notification timelines.

What is your security posture?

We are SOC 2 Type II certified, with annual audits by an independent firm. Our engineers are trained on secure-by-default patterns, and our delivery process embeds security reviews at every stage. For FedRAMP-bound workloads, we operate in GovCloud and maintain continuous monitoring controls.

Can you work with our internal teams?

Yes — and we prefer it. The most successful engagements pair our engineers with your engineers on shared goals. We use your tooling where it makes sense, document our decisions in your wikis, and aim to leave your team stronger than we found them.

What happens after launch?

Every shipped system comes with a two-year defect warranty at no additional cost. After that, you can keep us on for managed services, hand off to your internal team with a knowledge-transfer plan, or a mix of both. We never hold systems hostage.

Do you work with startups?

We do, with one caveat: we are not the cheapest option, and we are not the right fit for pre-product-market-fit teams. We typically engage with startups that have found traction and need to scale production-grade systems without growing an internal team too quickly.

How do you handle AI safely?

Our AI practice is built around evaluation, observability, and guardrails. Every AI system we ship has an evaluation harness in CI, observability dashboards in production, and explicit guardrails for safety and compliance. We treat AI as a system component, not magic.

Ready to start Managed Services?

Most engagements begin with a 30-minute intro call and a two-week paid pilot.

Start a project